Terms and Conditions

1. Agreement and eligibility

These Terms form an agreement between you—the account holder or organization you represent—and ClubHoster (SMC-Pvt) Ltd. You confirm that supplied information is accurate, that you can enter a binding agreement, and that you are authorized to act for any organization named on the account.

2. Accounts and security

You are responsible for account activity, keeping contact and billing details current, protecting credentials, and promptly reporting unauthorized access. Accurate identity and domain registrant information is required. We may request reasonable verification to prevent fraud or meet provider requirements.

3. Services and provisioning

Service descriptions, included resources, billing periods, renewal prices and special conditions are presented on the relevant product or order page. Provisioning times are estimates and may depend on payment, verification, stock, registry action or third-party providers. Dedicated IP allocation may require technical justification and availability in the selected country.

Customers are responsible for applications, content, configurations, updates and independent backups unless a written managed-service description expressly states otherwise. Backup features are a recovery aid, not a replacement for verified customer backups.

4. Charges, renewals and account credit

Prices and currency are shown before checkout. Unless stated otherwise, services renew for the selected billing period at the then-current renewal price. Taxes, registry fees, exchange effects and payment-provider charges may apply.

Invoices must be paid by their due date. Account credit is non-cash value usable against eligible ClubHoster invoices and is not withdrawable or transferable unless required by law. Promotional and referral credit may have additional rules. You must cancel before renewal if you do not want a service renewed.

5. Domains

Domain registration, transfer and renewal are subject to availability, relevant registry/registrar rules and successful payment. A search result is not a reservation. You are responsible for correct spelling, registrant information, transfer codes, approval emails and timely renewal.

Domain transactions are generally irreversible once submitted. Expired domains may enter grace, redemption or deletion stages with additional recovery fees, and recovery cannot be guaranteed. WHOIS privacy availability depends on the TLD and registrar.

6. Acceptable use

You must not use services for unlawful, fraudulent, abusive or harmful activity, including unauthorized access, malware, phishing, spam, denial-of-service activity, copyright infringement, illegal sexual content, exploitation, credential theft, deceptive impersonation, prohibited scanning, or tools primarily intended to compromise systems.

You must respect resource limits and not materially disrupt shared systems or other customers. We may investigate abuse reports and require corrective action. Content remains your responsibility.

7. Suspension and termination

We may limit, suspend or terminate services for non-payment, security risk, unlawful or abusive use, false account information, provider or registry requirement, or material breach. Where reasonably possible, notice and an opportunity to correct the issue will be provided; urgent threats may require immediate action.

Termination may result in loss of content and configurations. Obtain required backups before cancellation or expiry.

8. Cancellations and refunds

Refund eligibility is governed by the Refund Policy and conditions shown for the purchased service. Domain transactions, licenses, dedicated servers, setup work, consumed resources and completed third-party transactions may be non-refundable. Violations, fraud or chargeback abuse may disqualify a request.

9. Support and communications

Support scope and priority depend on the purchased plan. Operational, billing, security and legal notices may be sent to the account email or portal. You are responsible for monitoring those channels. Mutual professional communication is required.

10. Availability, warranties and liability

We work to provide reliable service, but internet, software, registries and third-party infrastructure can fail. Except for express written commitments, services are provided on an “as available” basis to the extent permitted by law. We do not guarantee uninterrupted service, search rankings, business results or recoverability of customer data.

To the extent permitted by law, ClubHoster is not liable for indirect, incidental, special or consequential loss, lost profits, lost data or third-party claims. Aggregate liability relating to a service will not exceed the amount paid to ClubHoster for that affected service during the three months before the event. Nothing excludes liability that cannot lawfully be excluded.

11. Changes and governing law

Terms may be updated for service, provider or legal changes. The current version will be posted here with its effective date. These Terms are governed by the laws of Pakistan. Courts of competent jurisdiction in Faisalabad, Punjab will have jurisdiction, subject to mandatory rights that apply to you.

12. Contact

ClubHoster (SMC-Pvt) Ltd
Office No. 7, 5th Floor, Ibrahim Trade Centre, Eid Gah Road, Faisalabad, Punjab, Pakistan
[email protected] · Open a support ticket