Terms and Conditions

  • Hosting & Servers Activation

    Due to security reasons we don't activate your shared and reseller hosting plan instantly.Shared & Reseller Hosting will be activate within 2 hours after payment.Managed Vps Server and Dedicated Server will be activated within 24-48 hours. If you have any questiont then you can come on live support or Call us.

    Any account may take more time to be activated , we will contact you with details and steps to complete the verification process.

  • Payment Gateway

    You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. ClubHoster provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period ClubHoster will temporary suspend services until the invoice is paid in full. ClubHoster will terminate Services not paid in full 15 days after the Services have been suspended.

    If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time $30 reactivation fee. We will restore your data from backups but you will need to re-create manually any accountsql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers.

    Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.

    If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.

    ClubHoster accepts payments via Visa Card , Master Card , American Express , Discover.

  • Up to Date Contact Information

    Dear Valued Customers please up to date your contact information speicialy E-mail Address.We will notify all about our offers , incidents and upgradtion notice by email.

  • Services Cancellation

    Cancellation requests need to be placed via the client portal after login by clicking on account services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

    Domain names enter redemption period 30 days after the expiration date. The cost to recover and renew a domain name which is in redemption is USD $100.

  • Customers Responsibility

    Customers are responsible for the all content uploaded to his hosting account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case ClubHoster’s terms of service are violated, ClubHoster will suspend the account violating the terms and will notify the Customer via the e-mail on file.

    ClubHoster will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

  • Free Domains With Shared Hosting Plans

    We providy only those TLD Domains extension with free web hosting .com , .net , .org , .us , .info , .biz and all other domains client way pay the normal price.
    If customer want to refund their money then domain price will not refund.we will charge the actual domain price which is mention on Domain Prices.

  • Money back guarantee

    The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program.

    You can request a refund if you place a cancellation request within the period of days covered by your service's money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:

    30 days: Shared Web hosting and Reseller hosting
    7 days: VPS, Cloud servers and SSL certificates
    No money back guarantee: Dedicated servers, Domain registration/renewal or transfer and software licenses or custom software installs.

    If the moneyback guarantee period has expired for your service, you are not eligible for a refund.

    Violation of the terms of service will waive the refund policy.

  • Specials

    The 85% discount special is valid for orders for 6 months placed by new customers only. We do not allow web sites already hosted on our servers to be moved to plans ordered with this special.

  • Content and prohibited actions

    Customer agrees to use the Services for lawful purposes only. ClubHoster prohibits the following content on our servers and network.

    • Anything related to IRC
    • Proxy Scripts
    • Running chat services or chat related web sites on the shared hosting plans
    • Anything related to torrents
    • Starting background processes on shared servers
    • Warez, hacking tools, exploits
    • Porn web sites
    • Download oriented web sites
    • Sites promoting illegal activities
    • IP Scanners
    • Hacker focused sites

    Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

    Customer agrees not to use our shared, reseller, VPS or dedicated servers hosting space as a storage for backups. If we find backups stored in your account they will be removed automatically.

    Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.

  • Communication with us

    ClubHoster communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly. If he does it again after he has been warned, a fee of $100 will be generated and all his services disabled until the fee is paid in full.

    ClubHoster will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.

  • Backups

    ClubHoster keeps backup of all files and databases. ClubHoster keeps daily and weekly backups for budget reseller plans and VPS servers. ClubHoster keeps daily and weekly backups for the web hosting and reseller plans.

    Customer agrees to use ClubHoster’s backups on his own risk. ClubHoster doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.

  • Priority support

    The feature priority support is available for selected services. It makes all support requests sent to us to be looked into with priority. By default tickets are handled in the order they come (oldest tickets are looked into first). All tickets eligible for priority support are handled before any other tickets that are open.

  • Account migrations

    ClubHoster do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.

  • IP address allocation

    ClubHoster requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.

  • Zero tolerance SPAM policy

    We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. ClubHoster offers a separate service if you need to send thousands of e-mails.

    Purchased mail lists, opt-in lists will be considered SPAM.

    ClubHoster reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.

  • Uptime guarantee

    If your server had downtime, we will issue a refund as noted below.

    • 99.9% - 0% credit
    • 99.8% - 10% credit
    • 99.7% - 20% credit
    • 99.6% - 30% credit
    • 99.5% - 40% credit
    • 99.4% - 50% credit
    • 99.3% - 60% credit
    • 99.2% - 70% credit
    • 99.1% - 80% credit
    • 99.0% - 90% credit
    • Less than 99% - 100% credit

    Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.

  • Changes to the terms

    ClubHoster reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.